One of the ways to simplify your customers’ interaction with your WhatsApp Business account is by adding products and services to a catalog. Therefore, knowing how to create a catalog on WhatsApp Business can represent a significant differentiator for your business.
The usability of the service is quite simple. The way you use the tools does not differ from the way you use traditional WhatsApp on a daily basis. However, here we show you how to create a catalog, add products to it, update it or delete it.
How to add a product or service to the WhatsApp Business catalog?
The ability to add items to the catalog allows consumers to quickly access their product and service promotions. That is, even before you answer your customer can already check the available alternatives and the corresponding prices.
- Open the WhatsApp Business app and tap on options (the symbol with three dots in the upper right corner).
- Select the option “Business tools” and then “Catalog”. If there is no catalog yet, choose “Add item”.
- Tap the green add icon (+) and then choose “Add images”.
- Choose “Gallery” to select images saved on your device. If you are going to take a picture, then choose “Camera”. The system allows the addition of up to 10 images per item.
- Write the name of the product or service. If you prefer, you can include more details in the optional fields, such as price, description, link or product or service code.
- Tap on “Save” to finish the registration.
Remember that the images sent to the catalog must comply with the WhatsApp Commercial Policy. If they do not agree, WhatsApp reserves the right to delete them and, momentarily, due to the coronavirus pandemic, there is no way to contest the decision.
How to delete a product or service in the WhatsApp Business catalog?
From time to time you may want to modify the products in the catalog, change prices or descriptions. Deleting or updating an item in the catalog is just as simple. See step by step how to do this.
- Open the WhatsApp Business app and tap on options (the symbol with three dots in the upper right corner).
- Select the option “Business tools” and then “Catalog”.
- Touch and hold on the image of the product or service you want to delete.
- Finally, tap “Delete” and choose “Yes” to confirm.
