If the situation has tightened, you have sold your console, or you simply no longer want to subscribe to the service, please know that you can unsubscribe from Xbox Live Gold at any time. You don’t need to contact any kind of support, and the whole process can be done online. Here’s how to do it.
How to cancel Xbox Live Gold
Xbox Live Gold is the service that enables Xbox one and Xbox 360 online features. Without it, you can’t play online in multiplayer games, for example.
Although payment methods are monthly, quarterly, or yearly, you can cancel your subscription at any time. In this case, the cancellation ends up being, in fact, the interruption of automatic renewal. You still have access to Xbox Live Gold only until the end date of your subscription.
To cancel Xbox Live Gold:
- Sign in to your Microsoft account on the account.microsoft.com;
- Go to the “Services and subscriptions” page;
- Select “Manage” next to your Xbox Live Gold subscription;
- Under “Payment settings,” select “Cancel”;
- On the next page, confirm by clicking “Don’t charge my subscription again”;
If you go to the Services and Subscriptions page and find the option to renew or enable recurring billing, it means that auto-renewal is already turned off, and you don’t need to do anything to cancel Xbox Live Gold.
If you can’t cancel auto-renewal, there may be a problem with your subscription, such as overdue charges. In this case, go to the signature unlock page and follow the instructions to fix the problem.
Can I request a refund for an Xbox subscription?
The Xbox Live Gold subscription refund process is also automatic. You don’t need to contact Microsoft support.
If you qualify to receive a refund, when you access the unsubscribe page, you’ll see the “End now and request a refund” option.
If the option doesn’t appear and you want to request a refund anyway, select the subscription and click “Request Refund.” More information can be found on the Xbox Support page.