How to Clear Error Code on GOTV – Error E48-32, E16 and E30

As a GOTV subscriber, you would have probably come across some GOTV errors like E48-32, E30 and E16, errors like that prevent you from watching your favourite channels and TV shows even after you have paid for the GOTV subscription package. In this article, you will learn how to clear error codes on GOTV.

Sometimes, the GOTV error code comes up when the subscriber forgets or maybe refuses to renew the subscription plans before the actual expiration date.

As Africans, it is in your nature to wait until after it expires before you renew your subscription, many times, this is when these errors start showing on GOTV.

So without any further ado, let’s find out how to clear error codes on GOTV.

Understanding Different Types of GOtv Error Codes

GOtv error codes are notifications that indicate service or decoder-related problems. It’s crucial to understand the meaning behind these error codes to effectively troubleshoot and resolve the issues. Here are some of the most common error codes you may encounter:

1. E16: This error code appears when your GOtv subscription has expired. It serves as a reminder to renew your subscription to continue accessing the channels.
2. E17: When you see this error code, it means your GOtv decoder is not authorized. To resolve this, you need to contact GOtv customer care for assistance.
3. E32: This error code indicates that your GOtv decoder is having trouble communicating with the satellite signal. It can occur due to various reasons, such as signal disruption or decoder misalignment.
4. E33: If you receive this error code, it means that your GOtv decoder is not receiving a strong enough signal from the satellite. Factors like bad weather or improper antenna positioning can contribute to this issue.
5. E34: This error code suggests a problem with the signal frequency. It can occur when there is interference in the signal transmission or if your decoder is not properly connected to the antenna.
6. E38: When you see this error code, it means that your GOtv decoder is unable to communicate with the server. It could be due to network issues or a problem with your decoder’s settings.
7. E48-32: This error code indicates an issue with signal quality. It usually occurs when the signal strength is low or there is interference in the signal transmission.

How to Clear Payments Related Error Codes (GOTV E16 or E30)

If you encounter payment-related error codes like GOTV16 or GOTV30, you can easily clear them by resetting your GOtv decoder. Here’s how:

1. Reset via SMS: Send a text message with the word “Reset” followed by your IUC number to 4688. For example, send “Reset 1234567891” to 4688.
2. Reset via USSD code: Dial *759# on your mobile phone to access GOtv’s self-care services. Follow the prompts to reset your decoder.
3. Reset online: Visit the official GOtv website and log in to your online GOtv account using your IUC number and registered surname. Navigate to the “Self-Service” menu and click on the “Clear Error Code” option. Enter your IUC number and select the type of error code you want to clear. Click on “Reset device now” and ensure your decoder is turned on during the process.

How to Clear GOTV Signal-Related Error Codes (GOTV E32, E33, or E48-32)

Signal-related error codes like E32, E33, or E48-32 require some manual intervention to resolve. Here are the steps you can follow:

1. Check Weather Conditions: If you experience these error codes during bad weather, it’s best to wait for the weather to improve. Adverse weather conditions can interfere with the satellite signal.
2. Reposition the Antenna: Ensure that your antenna is properly positioned and not obstructed. If necessary, adjust its direction to improve signal reception.
3. Elevate the Antenna: If nearby obstacles are blocking the signal, consider elevating your antenna using a taller pole or placing it in a higher location for better signal reception.
4. Inspect Cables: Check all cables connected to your decoder and antenna for any damage. Damaged cables can weaken the signal, so replace them if necessary.
5. Clear Obstructions: Remove any physical obstructions around your antenna that might interfere with signal reception, such as tree branches or building structures.
6. Rescan Channels: After making adjustments, perform a channel rescan on your decoder to ensure that the channels are properly tuned.

How to Clear E48-32 Error on GOTV

1. Ensure the GOtv antenna is properly connected to the decoder;
2. Tap on the OK button to see signal information;
3. Go to Menu>Advanced>Installation – click on Auto scan;
4. If it isn’t a general GOTV error, channels 48 and 52 will show up;
5. You should see Channel 99 when the scan completes. If it doesn’t come up, you need to do a rescan to have access to all channels you paid for.

What Causes Error E30 on GOTV

GOTV Error E30 occurs when your GOTV decoder has been turned off or when there hasn’t been a signal for a long period of time. The error most commonly affects decoders with unfixed E48-32 errors.

How to fix Error E30 on GOTV

1. Ensure you have fully paid for your subscription;
2. Switch on the GOTV decoder;
3. SMS “Reset (your IUC number)” to 4688 to clear the error message.

How to Fix GOTV error via customer care

If you would prefer the help of customer care to fix your GOTV errors, Call the GOtv customer care line numbers on 012723232 or 08039003788.

Immediately you dial any of these numbers, you will hear an automatic voice prompt, do not follow it, just wait until the system automatically forwards your call to one of the customer service agents. They will help you to solve the problem.

How to Fix Error Codes on GOtv website

1. Visit GOTV website
2. Select “Clear Error Code”
3. Input your IUC number and Select the error code
4. Now, solve the captcha code
5. Click on Clear Error.

How to Reset Your GOtv Channels

If you encounter issues with your GOtv channels, you can reset them by scanning for channels again. Follow these steps:

1. Press the “Menu” button on your GOtv remote.
2. Navigate to the “Advanced Options” section.
3. Choose “Installation” from the options.
4. Select “Tuning” and then choose “Automatic Scan.”
5. Wait for the scanning process to complete.
6. Press the “Exit” button on your remote to finish the process.

Please note that you should not interrupt the scanning process, as it may result in incomplete channel restoration.

Conclusion

GOtv error codes can be frustrating, but with the right knowledge and troubleshooting steps, you can easily clear them and enjoy uninterrupted viewing. In this guide, we have covered the different types of error codes, their meanings, and step-by-step instructions on how to clear them. Remember to renew your subscription promptly and follow the recommended troubleshooting tips to resolve any signal-related issues. If you encounter persistent problems, don’t hesitate to reach out to GOtv customer care for further assistance.